References Data Strategy
We have proudly collaborated with a variety of industry leaders and top-tier clients. These partnerships stand as a testament to our expertise and commitment to quality and customer satisfaction.
Below is a selection of the Data Strategy projects we have successfully delivered.
GDPR Privacy Center
Key elements:
- As-Is Assessment: Personal Data processing assessment to document and set-up a comprehensive ‘Data Processing Inventory’
- Process Design: Define the necessary processes to manage privacy related requests
- Central Privacy Center set-up: Design and train the respective, pre-defined processes to insure consistent case management for all your countries in scope
- Change Management: Communication and regular training of your business areas to generate the necessary awareness for privacy
- Governance Model: Define and implement the regular governance to ensure compliance on an ongoing basis
Result: Highest level of compliance with existing privacy regulations to minimize the risk to be fined. Protecting your entire organization with a minimum necessary effort.
Lead Management and CRM strategy
Key elements:
- Strategy: Definition of business and system requirements and preparation of a pitch deck
- Pitch: Invitation of selected CRM providers and decision based on business and system requirements
- UX definition: Finetuning of chosen tool in order to fully meet business requirements and user experience
- International roll-out: Definition of roadmap, market deploy workshops specifications, user acceptance, project supervision
- Market Playbook: Market workshops after rollout phase in order to share best practices and improve lead management KPI and CRM activities
Result: Standardized European CRM landscape; digital sales increased by 30%+ within first year.
Centralised webform solution for a global multibrand organization
Key elements:
- UX definition: Preparation of a logical and user-friendly webform process including full multi brand eCommerce capabilities and after sales functionalities for all customer channels
- Data flow definition: Definition based on the above of all needed systems, integrations and interfaces in order to provide the tool to both, OEMs/importers as well as retailers
- UI definition: Development of a CI compliant multi brand user interface
- IT development: Definition of development specifications, developer briefing, project supervision and end-to-end testing.
- Roll-out: Project definition in order to ensure a fast and smooth roll-out including user acceptance test
Result: Full functional multi brand webforms solution rolled out into 100+ markets.
Order and Delivery Tracking
Key elements:
- Order & Production Tracking: Identify standardized measurable production & delivery milestones, from order to delivery
- Communication concept: Phygital, omnichannel communication concept to meat customers expectations at any time/channel
- Order Delay Management: Identification and prediction of potential delays, enabling proactive communication
- DMS interfaces: OEM owned interfaces with DMS to generate full transparency of order & delivery process with the retailer using their own infrastructure
- Improved customer communication: Use delivery period to stay in touch with the customer, generate additional cross-/up-selling moments of truth
Result: Increased transparency leading to an increase customerand retailer satisfaction,generating loyal customers.
DMS sourcing and implementation for a Multi-Brand dealer group
Key elements:
- Initial assessment & goals: Clarify objectives and evaluate existing systems
- Processes: Define full workflow set
- Vendor selection: Choose a credible solution involving key stakeholders
- Tech & Budget Fit: Ensure customization fit to organization while maintaining budget targets
- Implementation Management: Conjtinuously align/control scope, risk, and progress
Result: The DMS system selected and deployed within a 6 months timeframe.
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