References Digital Manufactory
We have proudly collaborated with a variety of industry leaders and top-tier clients. These partnerships stand as a testament to our expertise and commitment to quality and customer satisfaction.
Below is a selection of the industries and projects we have successfully collaborated with.
MyBrand/ Omnichannel Customer Experience
Key elements:
- myBrand Web platform: central, comprehensive platform to interact with known/unkown customers
- Mobile App: Achieve simultaneous customer experience independent of the chosen communication channel
- Electronic Health report: Using diagnostic data to identify upcoming product issues engaging the customer where needed
- DMS interfaces: OEM owned interfaces with DMS to transfer appointments and eVHC results to central CRM solution
Result: Fully digitized omnichannel customer experience. All customer/vehicle relation aspects at one place
Fully digitized service process
Key elements:
- Appointment Manager: Service lead management tool for Omnichannel lead triggers
- eVHC: Electronic vehicle health check tool to enable tablet based interactive receptionand generate instant repair quotations
- Follow-up Manager: Lead generation tool based on eVHC follow-up schedule (projected maintenance, postponed repairs etc.)
- DMS interfaces: OEM owned interfaces with DMS in EU to transfer appointments and eVHC results to central CRM solution
- Parts & Price interfaces: Highspeed solution to instantly receive VIN-based parts/price information from OEM
Result: Fully digitized Service Process from initial booking to handover of repaired vehicle.
Omnichannel Sales & Aftersales
for a retail start-up
Key elements:
- Customer Journeys & UX: Logical and user-individualized Omnichannel process incl. full Multi-Brand eCommerce capabilities, After Sales and order management for all channels
- Data flow: Flow package for all involved systems, legacy integrations and interfaces and UI to both OEMs/importers and individual retailers
- Multi-brand UI: Fully brand compliant user interface towards customers and OEM organization/network
- IT development: Full development specifications, developer briefing, project supervision and end-to-end testing.
- Roll-out: Phased roll-out incl. user acceptance test on production system
Result: Fully customized and functional Omnichannel solution ready for international deployment.
International eCommerce solution
for stock cars
Key elements:
- UX definition: Logical and user-friendly vehicle order process including Leasing/ Finance and Online Payment with global scope
- Data set & flow: Defined tech stack incl. applications, DBs, integrations and interfaces to provide the tool to NSC, markets as well as importer markets
- UI definition: Globally compliant multi brand user interface
- IT development: Full initial backlock of dev specifications, developer briefing, supervision and end-to-end testing.
- International roll-out: Project definition in order to ensure a fast and smooth roll-out including user acceptance test
Result: Fully digitized stock car eCommerce solution live in 56 markets within 4 months from initial briefing to increase share of online sales.
Centralised webform solution for a global multibrand organization
Key elements:
- UX definition: Preparation of a logical and user-friendly webform process including full multi brand eCommerce capabilities and after sales functionalities for all customer channels
- Data flow definition: Definition based on the above of all needed systems, integrations and interfaces in order to provide the tool to both, OEMs/importers as well as retailers
- UI definition: Development of a CI compliant multi brand user interface
- IT development: Definition of development specifications, developer briefing, project supervision and end-to-end testing.
- Roll-out: Project definition in order to ensure a fast and smooth roll-out including user acceptance test
Result: Full functional multi brand webforms solution rolled out into 100+ markets.
Dealer website and shopping toolset for global Multi-Brand organization
Key elements:
- Strategy: Definition of business and system requirements and preparation of a pitch deck
- Pitch: Invitation of selected providers and decision based on business and system requirements
- UX definition: Finetuning of chosen tool in order to fully meet business requirements and user experience
- International roll-out: Definition of roadmap, market deploy workshops specifications, user acceptance, project supervision
- Market Playbook: Market workshops after rollout phase in order to share best practices and improve KPI and activities
Result: Standardized global Multi-Brand dealer website landscape; digital sales share increased by 30%+ within first year.
Ready for the digital transformation?
Contact us today and let us shape the future together.
Learn how 5one3 can help you with digital transformation and IT development in the mobility sector. Contact us for customized solutions and a collaborative partnership.
Wir benötigen Ihre Zustimmung zum Laden der Übersetzungen
Wir nutzen einen Drittanbieter-Service, um den Inhalt der Website zu übersetzen, der möglicherweise Daten über Ihre Aktivitäten sammelt. Bitte überprüfen Sie die Details in der Datenschutzerklärung und akzeptieren Sie den Dienst, um die Übersetzungen zu sehen.